Sales Account Manager

Job Purpose

The Sales Account Manager is to provide excellent customer support with assigned Key Customer account requests through sales calls, providing quotations, sourcing for open requirements and follow up with customers as well as develop account relationships through meetings, outbound sales calls and emails.

This role will support the EMEA region with remote capabilities.

Duties and Responsibilities

• Assist with inbound quote requests via email, and phone
• Make outbound sales calls, developing customer relationships that demonstrate an understanding of their business and needs
• Continual development of profitable owned accounts that regularly meet the owned account requirements
• Provide total customer support by sourcing parts where appropriate
• Conduct daily follow-ups on existing quotes to obtain feedback and push for orders
• Assist with order processing, expediting, and status updates
• Review of Open Order Report to ensure OTD with assigned customers
• Help with market research projects that help gain further sales growth
• Must fully understand ITS and industry-regulated Certification and Traceability Requirements
• Help grow our customer base by developing new sales opportunities and outbound sales calls that will further develop relationships to grow end-user inquiries into owned accounts
• Help develop organizational and operational excellence by upholding company policies and procedures as well as demonstrating a level of professionalism and communication consistent with the expectations of the position
• Help increase liquidity by utilizing time and resources efficiently
• Identify genuine opportunities by developing and growing the customer base
• Provide the best customer service in the industry
• Identify purchasing and consignment opportunities with existing customers
• Recognize and communicate industry trends and news
• Recognize and analyze customer purchasing patterns to better anticipate customer needs while communicating internally with supply chain to drive customer fulfillment
• Uphold ITS policies, procedures, and a strong company image
• Maintain a culture of professionalism and quality
• Identify opportunities to sell aging inventory
• Work with the sales leadership team to ensure market is maintained and/or appropriate pricing

Qualifications

• Bachelor’s Degree Preferred
• Aviation experience preferred
• Proficient in Excel and Microsoft Suite
• Thrives in a fast-paced environment
• Strong organizational skills, detail-oriented, and the ability to multitask
• Demonstrable aptitude in effective negotiating
• Develops and maintains strong business relationships
• Proven account management and sales experience

Working Conditions

Some travel required: (5%)

Physical Requirements

While performing the job responsibilities, the employee is required to talk and hear. Employees must often sit and use their hands and fingers to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and stoop, kneel, crouch, or crawl. Vision abilities required by this job include close vision.